CUSTOMER REQUIREMENTS:
You must be a genuine retail outlet with either a store front or verified mail order business with genuine online shopping facility in order to set up an account.
NEW ACCOUNTS:
The first three orders of any new account will be shipped on debit or credit card terms after which time 30 day credit terms may be applied for. We reserve the right to apply a credit limit to all accounts. Any orders exceeding the credit limit will not be shipped until the outstanding balance is reduced.
MINIMUM ORDERS:
We understand that you may want to experiment with new stock and do not have a minimum opening order.
Whilst there are no minimum order requirements for any one order. Minimum carriage paid order is £100 (net). All orders under £100 (net) will be charged the actual carriage costs.
Carriage on international orders will be paid for by the customer in advance however Fidgeons offer an additional discount of 3% off the net value of your order to assist with your carriage costs.
BY OPENING AN ACCOUNT YOU AGREE TO THE FOLLOWING TERMS:
The first 3 orders of any new account are on a pro forma basis. After this time credit may be agreed.
Once a credit account is established, payments are strictly 30 days net from the date of the invoice.
International orders are paid for before shipment of goods.
Payment is due on the invoice due date, regardless of the date that the goods were received.
All new orders will be held until overdue accounts are brought up to date.
Any complaint relating to the invoice or goods must be confirmed to Fidgeons Crafts within 5 days of the invoice date, otherwise the invoice is considered to be true and correct.
Returned cheques will incur a £25.00 fee being applied to the account to cover bank charges.
We reserve the right to charge interest on over due accounts at a rate of 1% per month.
All goods remain the property of Fidgeons Crafts until paid for in full and the customer shall remain a bailee only until payment is made.
BACK ORDERS:
One back order will be created for each customer if the customer accepts back orders. Back orders will be shipped once the value of the back order totals £50.00 excluding VAT and discounts.
Alternatively back orders will be added to the customers next order.
All back orders will be cancelled if not shipped within 60 days.
RETURNS:
Returns cannot be accepted without prior authorisation where a ‘returns number’ will be issued. This must be quoted on the returns packaging. If goods are faulty we will credit the full cost of the item to the account and if necessary refund postage costs for returning items to us. We suggest that you obtain a proof of posting for all goods returned to us. PLEASE NOTE THAT ANY RETURNED GOODS CANNOT BE ACCEPTED WITHOUT A ‘RETURNS NUMBER’ ISSUED BY US.
NON ACTIVE ACCOUNTS: